Lock Out Information

If a resident (CVA residents includes other authorized residents such as a roommate, child, spouse or partner) is locked out of his/her room, the resident will be assisted within a time frame that is reasonably possible, but must be prepared to wait for available staff. The Office Assistants and Facilities staff do not have access to individual room/suite/apartment keys.

  • If the lockout occurs between 8:00 a.m. and 5:00 p.m. the resident may request help at the UHS Front desk located on the 2nd floor of CVB.
  • From 5 p.m. to 7:00 p.m. residents should request help at their building courtesy desk.
  • Between the hours of 7:00 p.m. and 8:00 a.m. M-F, and all day Sat & Sun. the resident may contact the Resident Advisor who is on call in the building in which they live or go to their building courtesy desk.

The first lock-out is complimentary; for the subsequent lock-outs, the second will cost $15.00, the third will cost $30.00, and the fourth and subsequent lockouts within the academic year will cost $60.00. Additionally, on the fourth lock-out the incident will be documented and the resident will be referred to the Residential Life Coordinator for judicial action.