Residential Mailroom Information


joe west and fountain

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Mailroom Location

The mailroom for residents is located on the ground floor Joe West Hall


Mailroom Hours (August 10th-14th)

Monday through Saturday , 12pm-5pm
Mailroom Hours August 15th and 16th- 9am to 6pm


Mailroom Hours (Starting August 17th)

Monday through Friday, 12pm-6pm
Saturdays 12pm-5pm
Sundays Closed


How to Address Your Mail

If not addressed completely, you will not receive your mail, and it will be returned to the sender.

Name (complete full name, no nicknames)
375 S. 9th Street, Box # _ _ _ _
San Jose, CA 95112


CVA Residents ONLY

Name (complete full name, no nicknames)
380 S. 9th Street, Box # _ _ _
San Jose, CA 95112

PLEASE NOTE: Mailbox assignment information for all buildings will be available in early August for the fall semester.


Mailbox Combinations

You can access your mailbox combination on the Housing portal.  Please login using your SJSU ID number and your SJSUOne password to retrieve your mailbox combination.   If you cannot access your mailbox or combination, please contact the Housing office for assistance, 2nd floor of Campus Village Building B.  The mailroom staff in Joe West hall does not have access to mailbox combinations and will not be able to give it to you.

If your mailbox combination is not working, please go to the Joe West mailroom, and the mailroom staff can assist you in getting it to work, or will change it for you so it will work.



If you receive a package through the USPS that requires a signature, it will be held at the St. James Post Office at 105 North 1st Street and you will receive a tan notification slip in your mailbox.  If you wish to pick up your packages at the mailroom, we recommend that you notify your senders to use FedEx, UPS, DHL, or another carrier.

If you have a package waiting at the Joe West mailroom, you will receive an email notification. You can pick it up anytime we are open.


Floral Deliveries

If you wish to send flowers to a resident of on-campus housing, please use their complete mailing address (including their box number as described above) and contact phone number. It is important to inform the florist that they must deliver during the Joe West Mailroom open hours (Mon. - Fri. 2pm -7pm, Sat. 12pm - 5pm).


Questions, Comments, Concerns...

If you have questions about your mail, mailbox or packages, please visit the Joe West mailroom during open hours (M-F 12pm-6pm, Sat 12pm-5pm) or email us at Or you can contact the Housing Office at (408) 795-5600, or email at, Monday through Friday, 9am to 5pm, 2nd floor Campus Village Building B.


Mail Forwarding

In order to have your mail forwarded, please follow the instructions below.  Mail will only be forwarded for 3 months or for summer only if you are returning in the fall.

  1. Click here to fill out the Mail Forwarding form.
  2. Notify your family, friends, SJSU departments, bill collectors, and any other businesses you send mail to, or receive mail from, of your new address.


Package Pick up Authorization

If you no longer live on campus, and you need someone to pick up your package for you, please fill out this google form to authorize someone to pick it up for you. Once we receive this form, your friend may pick up your package and will need to show ID when picking it up.